Getting Started

Please Sign In to see the full solutions knowledge base.

Five9 E911 Location Services
If you're using Five9, you must set your Five9 E911 location to your current work location. Note that this includes your day-of location for hybrid work...
Mon, May 6, 2024 2:17 PM
Job Scam Emails - Nov 2023
WARNING! Job Scams Targeting Regent University Students   There has been an uptick in targeted scam emails aimed at students regarding a Research Positi...
Thu, Nov 9, 2023 3:58 PM
Regent Zoom "SSO" Login Instructions
      Professors may setup Zoom meetings to require that only valid signed in accounts can join meetings, including limiting the meetings exclusively to Reg...
Fri, Jan 26, 2024 9:06 AM
Five9 E911 Location Services Fix
There can be an issue with the location not being set properly. To rectify this, please follow the instructions below. There are two ways to log into ...
Wed, May 8, 2024 9:57 AM
What is Self Service Password Reset?
Self Service Password Reset (SSPR) allows you to reset your password without needing to contact the IT Help Desk. Once your personal email is entered, it ca...
Tue, Nov 19, 2024 1:38 PM
How do I perform a Self Service Password Reset?
After setting up the Self Service Password Reset (SSPR), you can request a password reset link at the MyRegent portal.  Once you'v...
Wed, Nov 20, 2024 11:01 AM
Microsoft Teams Meetings - Student Guide
How to Join Teams Meetings in Canvas: A Student Guide Your course may include Microsoft Teams meetings set up within Canvas. To attend these meetings, ple...
Thu, Aug 29, 2024 9:21 AM
Microsoft Teams Meetings - Faculty Guide
Setting up Microsoft Teams Meetings in Canvas  Navigate to Your Course: Go to the course where you want to schedule the Teams meeting. Access Modul...
Thu, Aug 29, 2024 9:25 AM
Updating time zone on the Status Page
After signing up for the status page, you may need to go to your settings to update your time zone. First, navigate to the Status Page, click Login, click S...
Thu, Sep 5, 2024 11:19 AM