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Explore How-To's and learn best practices from our knowledge base.
General
FAQ
0
Getting Started
0
Blackboard
FAQ
11
Why do I only see the Announcements section when I go into my course?
Blackboard says that my exam is already in progress. What should I do?
What web browser should I use for Blackboard?
I signed up for a class but it is not showing up in Blackboard, why?
When Copying/Pasting from Microsoft Word why does my post disappear or display incorrectly?
See all 11 articles
Blackboard Collaborate
8
How to install Collaborate Launcher (Mac OS)
How to Watch a Recorded Collaborate Session
Setting the Video Frame Rate
How to Launch Collaborate Session and Recordings on Mac OS X 10.8.4
Setting your Connection Speed in Bb Collaborate
See all 8 articles
Blackboard Grade Center
2
Using Blackboard Grade Center on Mobile Device
How to grade (or revisit a graded assignment) in Blackboard
Archiving/Exporting Courses
1
How to Archive/Export a Course
SafeAssign Submission Error
1
Synchronizing SafeAssignments
Importing Archived Course
1
How to import an archived course package
Linking in Blackboard
2
Linking to Images Stored in Content Management System
Linking to Documents in the Content Management System
Blackboard Storage
2
How to upload content in the CMS
Blackboard Drive
Tests/quizzes
3
How to edit test settings for a user/group
Test questions not displaying in Internet Explorer 11
Resolve Student Issues With Tests
Blogs/Wikis/Journals
1
How to see Blogs
Qwickly
1
How to add a Qwickly module
Blackboard Store
1
How to Use the Blackboard Store to Order Books
Customizing Blackboard
1
How to choose what you see in your "My Courses" queue
Browser Support Policy
3
How Blackboard Tests and Validates Browsers
Supported Browsers
Internet Explorer Issue in Blackboard
Profile
1
How to Add a Profile Avatar
Student Email
FAQ
4
How do I set up Regent Apps Email on my mobile device?
Accessing Student Email Account
How do I change my Regent Apps password?
I don't see an option to create folders. How do I make folders in Gmail?
Help Desk Support
Signature Fonts
1
Signature Fonts
Software
Microsoft Office
12
Office 2013 Tips
How do I start Lync 2013
Exchange Quota
Office 365 for Regent Students, Faculty, and Staff
How to Clear out Auto-Complete Email Address List
See all 12 articles
General Software
1
Malwarebytes
Panopto
4
How to Watch a Recorded Lecture in Blackboard
How to batch share a folder or session
How to create groups in Panopto
Bug When Using Panopto and Keynote
Discoverer
2
Error opening Discoverer report
Join configuration cannot be resolved...
Windows 10
12
Windows 10 and VPN
Collaborate and Windows 10
FAQs about Windows 10
What are some of the new improvements in Windows 10?
Which features will be removed when I upgrade from a previous version of Windows?
See all 12 articles
Adobe
5
Removing a signature to unlock a pdf
Digital Signature and Rights Management
Inserting digital signatures into fillable forms
How to embed fonts in a PDF
How to check for embedded fonts in a PDF
Software Center
1
Software Center
Soft Phone
2
How to make phone ring through speakers
Checking Sound Settings for Soft Phone
SPSS
2
SPSS Remote Installation Instructions
Access SPSS through Citrix
Regent Systems
Course Eval
1
Course Eval Schedule
General
1
New MyRegent
Labs
2
Printing from Mobile
Printing From Personal Computer
Regent Portal
3
International Students Unable to Access Blackboard or Email in My Regent Portal
How to change language settings on Windows 8 computer for Portal access
Language Packs are missing from Windows 8.1 after upgrade from Windows 8
Quick Start Guide
1
Quick Start Guide
Citrix
8
Installing Citrix Receiver on Windows
Accessing Citrix through Receiver
Accessing Citrix through a Web Browser
Installing Citrix Receiver on Mac
User Device Requirements
See all 8 articles
Computer Issue Fixes
Clearing Browser Cache
7
Clearing Cache and cookies in Chrome on Windows
Clearing Cache and Cookies in Firefox on Windows
Clearing Cache and Cookies in Internet Explorer
Clearing Cache and cookies in Safari on Windows
Clearing Cache and cookies in Opera on Windows
See all 7 articles
Power Button Lockout Message
1
Monitor will not turn off or on
App Disappearing Off Screen
1
App disappears off screen when opening
Media Services Public
General
1
Cox Channel Lineup
Cable TV
2
Approval Process
Installation
CRM ADVISE
Creating AMC Users
1
Adding AMC Users
Editing Solutions
1
How To Edit Enrollment Numbers
Security Roles
1
Removing Access to Create New Person Record (Save & New)
Creating an Entity
1
How to create an entity within a person record & import data to an entity.
Dashboard in Microsoft Dynamics CRM
0
Student Not Populating An Advisor
1
When An Advisor Does Not Display On Student's Profile
Scoring Plan
1
Creating a Scoring Plan
Indicator Rule
1
How to set an Indicator Rule
Automated Alerts
1
Creating Automated Alerts
Advising QA KB
New Employee Profiles
1
How To Create New Employee Profiles
Updating Contact Type For Professors
1
How To Update Contact Type For Professors
AMC Solution
1
How To Add Users To AMC Solution
AMC Softphone
1
How To Access AMC Softphone When AMC And AAAD Are Inactive
How to Create an Engagement Plan
1
How to Create an Engagement Plan, List and Activity
Advise Temporary Profiles
1
Process of Creating and Maintaining Advise Temp Records
WFO Coaching
1
Create a WFO Coaching Session
Advising
Call Campaign
2
How To Set Up User To Inbound
How To Set Up User To Outbound
Plantronics Headset Control
1
Headset Inventory Control
Calendar Settings
1
How To Share Calendar Permissions
ERP ID
1
How To Enable ERP ID To Advisors
