There can be an issue with the location not being set properly. To rectify this, please follow the instructions below.
There are two ways to log into the E911 location. I will have them both shown below.
First
1) You can right-click the red circle
2) Click open.
3) Click Manage Locations
4) Select the bubble next to your current location.
Second
1) Go to the link: https://five9.e911cloud.com
2) Log in with your email.
3) It will send a verification code to your email; input the code.
3) Click Manage Locations
4) Select the bubble next to your current location.