If you're using Five9, you must set your Five9 E911 location to your current work location. Note that this includes your day-of location for hybrid work. This ensures compliance if anyone calls 911 from a device using Five9. The call will route to the local emergency services.
The software will install on your computer and prompt you to restart it. After the restart, the task tray has a red circle icon on the bottom right of the desktop.
1) Click the Carrot at the bottom right, then the red circle, and right-click.
2) Click Register. If it says Open instead, please proceed to step 8.
3) Input your email & click send.
Once you have input your email and click send. It will send you a randomized security code to input.
4) Copy the randomized security code.
5) Paste it into box, and click verify.
6) Right-click the red circle again.
7) Click Open.
8) A website will pop up, click "Add Location and Set as Current".
* If you skipped to step 8, it means you already have a location set. Verify that it is correct, and if not, please click "Add Location and Set as Current". Then, Manage locations on the left and delete the old address.
9) Location Name: On-Campus building name or Home - your name, if you work from home.
10) Please copy the address below and paste in the boxes
Regent Campus Address:
1000 Regent University Dr, Virginia Beach, VA, 23464
Metro Address:
1333 Regent University Dr, Virginia Beach, VA, 23464
Founders Inn Address:
5641 Indian River Rd, Virginia Beach, VA, 23464
Home Address:
Your Home Address
11) Location Information: Cubicle Number, Room number, or Home
12) Click Add and Set as Current Location
You will need to add another place if you're a hybrid worker. Click Add and Set as Current Location again and repeat the same process. For Location Name: Put Home - Your Name.
On the left side, you will see Manage locations; you can select the one you're currently at. This will need to be updated when you work from home.