Faculty receiving this 431 error for Turnitin.

A close-up of a messageDescription automatically generated

  1. First try a different browser.
  2. copy the first section of the URL up to the second regentuniversity.turnitin.com example: (https://regentuniversity.turnitin.com/eula/latest/prompt?lang=en-US&eula_token=821839956&decline_url=&return_url=https%3A%2F%2Fregentuniversity.turnitin.com)
  3. If the error continues, make sure no popup blockers is running.
  4. Add the following 2 URLS to your exceptions list in the settings of your browser and in the block popup section you need to add:

https://regent.instructure.com/ and https://regentuniversity.turnitin.com/

4. Refresh the browser and try again.

5. If the error continues, please follow the guides below and clear only your cache in your browsers.


Clearing Cache and Cookies in Chrome

Clearing Cache and Cookies in Firefox

Clearing Cache and Cookies in Edge