You have been granted access to remote desktop through Citrix.
1. Please navigate to Software Center on your computer and install Citrix Remote Desktop, as shown below.
If you need help getting to the Software Center, please view this support article, https://support.regent.edu/solution/articles/4000006572-software-center.
2. Once it is finished installing, you will need to restart your computer. Please let us know once you have done so. You cannot continue until the computer has been restarted and we have completed the configuration on the Citrix Remote management environment.
DO NOT PROCEED FROM STEP #2 UNTIL YOU HAVE RESTARTED THE COMPUTER AND CONTACTED THE HELP DESK BY PHONE OR EMAIL. FAILURE TO DO SO WILL PREVENT YOU FROM ACCESSING YOUR COMPUTER REMOTELY.
3. From the computer you will be using away from campus, you will need to go to regentconnect.cloud.com, and you will be prompted to sign in.
4. After you sign in, you'll need to click on Detect Receiver to start the download.
5. After the Download is finished, you will have to select Add Account.
6. When you get to the page seen below, make sure to type regentconnect.cloud.com and hit Continue. Afterward, you would sign in and be able to click on your Remote Desktop to continue.
If you have any questions or need any help, please contact the IT Help Desk at 757-352-4076.